Shipping & Returns

Shipping Information

  • Orders are processed and shipped within 1-2 business days after payment confirmation.

  • Most packages are delivered within 7 business days after shipping.

  • A tracking number will be provided once your order ships.

  • To update your shipping address, contact us on the same day of purchase, provided the item has not shipped.

For assistance, reach out to us at info@kosbeauty.com

 

 

Return and Refund Policy

At KOSBEAUTY, we strive to provide the best service and quality products. Please review our return and refund policy carefully.

Items Not Eligible for Return

Returns for the following items are NOT accepted:

  • Perishable goods (e.g., food, supplements, vitamins).

  • Exclusive promotional items (e.g., photocards, limited-edition products).

  • Gift cards.

  • Intimate or sanitary goods.

  • Certain health and personal care items (e.g., protective masks, hand sanitizers).

  • Hazardous materials, flammable liquids, or gases.

 

Eligible Returns

All other items purchased from KOSBEAUTY can be returned under the following conditions:

  1. Items must be returned within 30 days of receipt of shipment.

  2. Items must be in their original condition, sealed, unopened, and unused.

  3. A return request must be approved prior to returning the product.

 

Return Process
  1. Request a Return

    • Contact us at info@kosbeauty.com to initiate a return.

    • Once approved, you will receive a return authorization.

  2. Pack and Ship Your Return

    • Ensure the product is packed securely to prevent damage during transit.

    • Ship the product to the address below within 30 days of return authorization:

      KOSBEAUTY
      2384 E Walnut Ave
      Fullerton, CA 92831

    • Customers are responsible for return shipping fees unless the return is due to an error on our part or a product damaged during shipment.

  3. Track Your Return

    • For items valued over $25, we recommend using a trackable shipping service or purchasing shipping insurance.

    • We are not responsible for items lost or damaged in transit.

 

Refunds
  • A 10% restocking fee applies to all returns.

  • Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will be applied to your original payment method within 5 business days.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account and contact your credit card company, as it may take some time for the refund to post.

  2. Contact your bank for additional details.

  3. If the issue persists, email us at info@kosbeauty.com.

Exchanges

We only replace items if they are defective or damaged.

  • To request an exchange, email us at info@kosbeauty.com.

  • Send the defective item to:

    KOSBEAUTY
    2384 E Walnut Ave
    Fullerton, CA 92831

Sale Items

Only regular-priced items are eligible for refunds. Sale items are non-refundable.

Additional Notes

  • Products returned incomplete, damaged, or tampered with will not be accepted for return or refund.

  • Items received after the 30-day return window will be returned to the customer at their expense or disposed of at the customer’s request.

Thank you for choosing KOSBEAUTY! For further assistance, contact us at info@kosbeauty.com